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Asheville › Asheville › Burgerworx
BurgerworxB+Worth Trying
1 Page Ave #132, Asheville, NC 28801
· Hamburger restaurant, American restaurant, Fast food restaurant
· 4.6/5 Google (833 reviews)
Takeout · Outdoor seating
Casual downtown spot for smash burgers, gluten-free care, and standout shakes; service is warm though occasional lapses reported.
Why it gets a B+ for overall quality
Burgerworx competes well with the area's better neighborhood burger spots through strong food quality anchored by crispy fries and juicy smash burgers, paired with attentive counter service that builds loyalty. Occasional consistency variance during peak hours and a straightforward fast-casual format prevent higher-grade territory, but solid execution and genuine gluten-free accommodations make it a reliable downtown choice worth visiting.
Restaurant Summary
On a busy downtown corner, Burgerworx feels warm and bustling in that fast-casual way where the counter crew cracks jokes and remembers regulars. Reviews paint a scene of crisp fries, juicy patties, and staff who help newcomers navigate toppings. One diner summed it up: "Kind people at the counter and food that hits the spot." Service is usually quick, though a few guests reported slow moments during rushes. The cooking leans classic American comfort: smash burgers, loaded fries, and thick shakes, with spicy touches like ghost pepper jack and a Carolina-style chili-slaw option. It is more about solid execution than culinary fireworks, but the chocolate malt gets near-legend status. Gluten-free choices stand out, from buns to chicken breading and fryer practices, which several celiac diners appreciated, despite an isolated report of a bun mix-up. Families do well here. The menu is full of kid-friendly staples like burgers, hot dogs, grilled cheese, and fries, plus milkshakes. Portions on loaded fries are generous for sharing, though a few noted smaller chicken patties on occasion. Seating is casual with some sidewalk spots ideal for people-watching between downtown stops.
At a Glance
- Crispy hand-cut fries and juicy smash burgers earn consistent praise
- Strong gluten-free accommodations including buns, fries, and chicken breading
- House shakes, especially the chocolate malt, are a highlight
- Occasional slow or uneven food timing during peak hours
- A few reports of rude interactions or order mix-ups
What Sets It Apart
- celiac_safe_fryer_and_breading
- customizable_toppings_bar
- standout_chocolate_malt
What People Love
- Crispy, well-seasoned fries
- Customizable burgers with many toppings
- Friendly counter staff
- Rich milkshakes and chocolate malt
Points of Concern
- Busy periods can lead to slower service or cooler food on arrival (isolated reports)
- A small number of complaints about rude interactions or lack of exchanges for mistakes
- One detailed report of gluten-free bun confusion causing illness; most GF experiences were positive
- Parking tickets and downtown parking constraints can frustrate drivers
Service & Dining Experience
Service StyleCounter With Seating
Average Cost$16-26 per person
ReservationsNot required
What to Order
- Celiac diners: request gluten-free bun and confirm fryer and breading are GF
- Vegetarians/vegans: choose Beyond/Impossible or BBQ Veggie with dairy-free adjustments
- Add ghost pepper jack for spice or pimento cheese for richness
Perfect For
- Casual downtown lunch between shopping stops
- Pre-brewery bite with friends
- Family-friendly burger night
- Solo quick meal with a shake
Location Insights
Area: Lively downtown district with tourists and locals; casual eateries and independent shops.
Safety: Generally safe, well-trafficked during day and evening; standard urban vigilance advised.
Nearby: Near Grove Arcade, breweries, and retail; pedestrian-friendly with outdoor seating options nearby.
Downtown AshevilleDowntown Asheville offers a dynamic dining environment with a strong emphasis on craft food and drink, including farm-to-table restaurants, breweries, and casual eateries. The area is popular for its walkability, cultural events, and a mix of locals and visitors seeking diverse culinary experiences.
River Arts DistrictThe River Arts District is known for its converted industrial spaces housing artist studios, galleries, and trendy eateries. It has a creative, laid-back vibe attracting those interested in art, craft food, and unique dining experiences.
Practical Information
Opening Hours
Monday11:00–19:00
Tuesday11:00–19:00
Wednesday11:00–19:00
Thursday11:00–19:00
Friday11:00–20:00
Saturday11:00–20:00
Sunday
Available: Takeout, Outdoor seating
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