Premium marketplace for artisan groceries with standout vendors but recurrent delivery and customer service failures; great when it works, frustrating when it does not.
Epicery delivers premium artisan products through strong vendor partnerships, but frequent delivery failures—cancellations, late arrivals, and damaged fragile items—undermine the promise. Inconsistent customer service response and a recent downward trend in reliability prevent a higher grade; the platform works best for non-urgent specialty shopping rather than time-sensitive orders.
One caveat: Delivery windows frequently missed by hours, impacting freshness and events