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Madrid › Madrid › KFC
KFCDProceed Cautiously
C. del Príncipe Carlos, 44, Hortaleza, 28050 Madrid, Spain
· Takeout Restaurant, Fast food restaurant, Fried chicken takeaway
· 4.4/5 Google (2568 reviews)
Delivery · Takeout · Outdoor seating
Familiar KFC flavors when it clicks, but this branch shows chronic order errors, long waits, and cleanliness lapses that make experiences highly inconsistent.
Why it gets a D for overall quality
KFC's familiar brand appeal cannot overcome this location's significant reliability issues, with recurring missing items and variable food quality across visits. Extended waits and cleanliness concerns compound the experience, while worsening conditions in recent months suggest operational decline rather than improvement. Convenience-driven ordering may work during off-peak times, but inconsistent execution makes this a risky choice for family dining.
Restaurant Summary
This KFC in Sanchinarro runs on a steady stream of counter orders and delivery tickets, so the vibe swings from quiet to delivery-driven chaos. When things go right, you get the familiar crispy chicken and a quick bite. But more than a few diners describe trays handed over without apology after long waits, with one noting the room felt uncared-for and messy during their visit. The cooking follows KFC playbook—fried chicken buckets, strips, sides—so the culinary approach is straightforward comfort food rather than creative. Execution is the difference-maker here; customers report cold burgers, stale sides, or overcooked chicken on off days, while others get the expected flavor when orders are fresh and correct. For families, the menu is inherently kid-friendly—buckets, strips, fries, and mild sauces—so choosing simple items can work well. That said, check bags before leaving and expect waits at peaks; missing items and delays are recurring. If you need hassle-free family dinner, consider quieter times and favor the most familiar options.
At a Glance
- Familiar KFC flavors when fresh and properly prepared
- Chronic order errors and missing items across multiple visits
- Long waits for pickup, dine-in, and delivery, even when not crowded
- Cleanliness issues noted for tables and restrooms
- Kid-friendly options and occasional standout staff interactions
What Sets It Apart
- Late-evening convenience with delivery focus
- Family combo value when orders are correct
What People Love
- Comforting fried chicken flavor when hot
- Easy shareable buckets and strips
- Simple sauces and sides
- Occasionally kind counter staff by name
Points of Concern
- Repeated missing items or short counts in takeaway and delivery bags reported by multiple customers
- 30-60 minute waits and poor queue management with delivery prioritized
- Cold or overcooked food noted; a few safety complaints raise caution
- Cleanliness lapses at tables and restrooms; self-cleaning often required
- Review patterns show signs of potential manipulation (brief five-star bursts, marketing tone), which may not reflect typical experience
Service & Dining Experience
Service StyleCounter With Seating
Average Cost€15-20 per person
ReservationsNot required
What to Order
- Favor freshly cooked buckets or strips and eat promptly
- Avoid large mixed orders at peak; split into simpler tickets
- Request sauces and sides to be bagged separately to stay hot
Perfect For
- A quick fried-chicken fix off-peak
- Budget-friendly family share when orders are correct
- Solo grab-and-go on a quiet afternoon
- Late-night takeaway within delivery range
Location Insights
Area: Modern residential-business district with malls and offices; caters to families and commuters.
Safety: Generally safe, well-lit, steady foot traffic; typical suburban Madrid environment.
Nearby: Near residential blocks, delivery driver activity, and other casual eateries; strong takeaway demand.
HortalezaThe neighborhood is primarily residential with a community-oriented feel, featuring local shops, schools, and casual dining options. The dining scene is dominated by everyday eateries, fast food, and traditional Spanish cuisine catering to local families and workers.
Practical Information
Opening Hours
Monday12:00–23:15
Tuesday12:00–23:15
Wednesday12:00–23:15
Thursday12:00–23:15
Friday12:00–23:45
Saturday12:00–23:45
Sunday12:00–23:15
Available: Delivery, Takeout, Outdoor seating
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