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Madrid › Madrid › KFC
KFCDProceed Cautiously
C. de Silvano, 77, Hortaleza, 28043 Madrid, Spain
· Chicken restaurant, Fast food restaurant, Fried chicken takeaway
· 4.8/5 Google (1982 reviews)
Delivery · Takeout
Chain fried chicken spot with inconsistent execution: friendly staff on good days, but frequent delays, cold food, and order errors on bad ones.
Why it gets a D for overall quality
KFC's mall location delivers inconsistent fast-food execution that prevents reliable dining experiences. Wide quality swings between visits—from praised staff service to frequent cold items and 20–45 minute waits—undermine what should be straightforward chain operations. Mixed food quality and occasional safety concerns with undercooked chicken create meaningful hesitation for families relying on this as a convenient pit stop.
Restaurant Summary
Inside a busy mall, this KFC feels fast and functional on good days and frustratingly chaotic on others. Some guests praise staff by name and note spotless counters, while others describe long waits, cold food, and messy tables. One diner summed it up: great smiles, slow kitchen. The cooking sticks to classic fried chicken, burgers, and sides—no-frills comfort when fresh and hot, but reviews show uneven execution. Expect standard chain flavors rather than local flair, with delivery accuracy and promo availability called out as hit or miss. Families use it as a mall pit stop thanks to kid-friendly choices like strips, fries, corn, and ice cream. That said, reports of limited lactose-free options and order errors mean parents should check trays before leaving and be ready with simple backups if a favorite item is unavailable.
At a Glance
- Friendly staff mentions and occasional spotless, fast service
- Convenient mall location with seating and terrace
- Frequent delays (20–45 minutes) and cold or undercooked items
- Order accuracy issues and missing items, especially on delivery
- Limited lactose-free options reported
What Sets It Apart
- mall_convenience
- family_friendly_seating
- late_hours_chain_reliability
What People Love
- Comforting fried chicken when hot and fresh
- Friendly counter staff that brighten visits
- Convenient mall seating and restrooms
- Simple, predictable fast-food choices
Points of Concern
- Operational bottlenecks lead to long waits and cold food during peaks
- Delivery accuracy and refund handling frustrate customers
- Dining room cleanliness inconsistent at busy times
- Review patterns show signs of potential manipulation (brief five-star bursts and staff-name repetition) which may not reflect typical experience
Service & Dining Experience
Service StyleCounter With Seating
Average Cost€12-18 per person
ReservationsNot required
What to Order
- Based on reviews, prioritize fresh-cooked chicken and confirm promo availability at the counter before ordering
Perfect For
- Quick bite during mall errands
- Casual family refuel
- Budget-friendly chicken cravings
- Last-minute takeaway near Hortaleza
Location Insights
Area: Suburban shopping-center setting drawing families, teens, and mall-goers; convenience-focused footfall.
Safety: Busy mall environment with steady foot traffic; generally safe and monitored.
Nearby: Inside/adjacent to a shopping mall with shared terrace area; other fast-food options nearby.
HortalezaHortaleza is a residential district in the northeast of Madrid characterized by a mix of apartment buildings and green spaces. The dining scene is varied but leans towards casual and family-friendly establishments, including local eateries and international fast food chains.
Practical Information
Opening Hours
Monday12:00–23:00
Tuesday12:00–23:00
Wednesday12:00–23:00
Thursday12:00–23:00
Friday12:00–00:00
Saturday12:00–00:00
Sunday12:00–23:00
Available: Delivery, Takeout
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