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Ciudad de México › Polanco › Tony Roma's
Tony Roma'sBWorth Trying
Miguel Hidalgo C.P, Av. Pdte. Masaryk 52-D.F, Polanco, Polanco V Secc, Miguel Hidalgo, 11550 Ciudad de México, CDMX, Mexico
· American restaurant, Barbecue restaurant, Seafood restaurant
· 4.5/5 Google (3292 reviews)
Reservations · Delivery · Takeout
Reliable chain ribs and American comfort food in Polanco with mixed service consistency; good portions, moderate pricing, but recent complaints about service lapses and occasional food quality dips.
Why it gets a B for overall quality
Tony Roma's delivers reliable casual dining with strong barbecue execution—particularly signature baby back ribs—and a convenient Masaryk location near shops and hotels. However, quality varies noticeably across visits, with reports of overcooked steaks and inconsistent sides, while service swings between warm and inattentive. Recent complaints about pricing perception and availability gaps suggest the restaurant falls short of competing with the area's more reliable neighborhood favorites.
Restaurant Summary
On Masaryk’s busy strip, Tony Roma’s feels casual and bustling, a familiar refuge for ribs, burgers, and big plates. Service swings from warm and efficient to distracted, with one diner noting, "our host was kind but the pacing lagged." Noise can rise due to screens, and valet can be a headache on rainy nights. The cooking hews classic American: baby back ribs lead, with steaks, burgers, and sampler platters. When the kitchen hits, ribs are tender and sauced right; sides and burgers are more variable. This suits diners craving straightforward comfort over culinary fireworks, though recent reports mention occasional inconsistency and some items being unavailable. Families fare well here thanks to familiar kid-friendly choices like ribs, burgers, fries, and loaded potatoes. There is no explicit kids menu cited, but portions are generous and shareable. If your crew needs simpler fare, ask for sauces on the side and expect a lively room rather than quiet.
At a Glance
- Signature baby back ribs often praised as the highlight
- Generous portions and classic American comfort dishes
- Service inconsistency and occasional upselling pressure
- Valet parking delays and fees reported
- Some recent complaints about food availability and pricing perception
What Sets It Apart
- signature_ribs_heritage
- prime_polanco_location
- large_portions
What People Love
- Tender ribs with customizable sauces
- Big, satisfying portions
- Friendly staff on good nights
- Prime Masaryk location for people-watching
Points of Concern
- Occasional overcooked or undercooked items and dry ribs reported on off nights
- Upselling comments about portion sizes can feel pressuring
- Valet issues including long waits and damage complaints; verify car condition on return
- Menu item availability gaps reported; confirm beef or specific cuts before ordering
Service & Dining Experience
Service StyleTable Service
Average CostMXN 420-650 per person
ReservationsRecommended
What to Order
- Prioritize ribs and samplers; verify steak doneness on arrival; request sauce adjustments; budget MXN 650-950 with drinks and tip.
Perfect For
- Craving classic ribs in Polanco
- Casual family dinners
- Group outings with shareable platters
- Nostalgic visits to a familiar chain
Location Insights
Area: Upscale shopping and dining corridor attracting business diners, families, and visitors; lively evenings and weekends.
Safety: Generally safe, well-patrolled and well-lit; crowded at peak times with heavy valet activity.
Nearby: Near luxury boutiques on Masaryk, offices, hotels, and galleries; strong foot traffic draws locals and tourists.
PolancoPolanco offers a sophisticated dining scene with a mix of international cuisines, fine dining establishments, and casual eateries. The area is characterized by its safe, polished environment with tree-lined avenues and luxury boutiques, making it a popular destination for both business and leisure dining.
Polanco V SecciónPolanco V Sección is a well-regarded sub-area within Polanco known for its proximity to luxury retail on Av. Presidente Masaryk and a concentration of high-end restaurants and bars, attracting a discerning clientele.
Practical Information
Opening Hours
Monday13:00–23:00
Tuesday13:00–23:00
Wednesday13:00–23:00
Thursday13:00–00:00
Friday00:00–12:00, 13:00–00:00
Saturday00:00–12:00, 13:00–00:00
Sunday00:00–12:00, 13:00–22:00
Available: Reservations, Delivery, Takeout
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