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Dallas › Knox-Henderson › Pollo Regio
Pollo RegioBWorth Trying
4416 Live Oak St, Dallas, TX 75204
· Mexican restaurant
· 4.7/5 Google (3873 reviews)
Delivery · Takeout
Crowd-pleasing Mexican grilled chicken with generous portions and fast-casual service; great value but service speed and order accuracy can be inconsistent.
Why it gets a B for overall quality
Pollo Regio delivers reliable fast-casual dining with strong grilled chicken and generous portions that earn consistent praise, supported by friendly, attentive staff. However, quality variation—occasional dry meat and portion inconsistencies—combined with drive-thru delays and order accuracy issues during peak times prevent a higher grade. It's a solid neighborhood choice for hearty, straightforward Mexican fare rather than a destination establishment.
Restaurant Summary
The room feels bustling and casual, a fast-casual grill where the salsa bar and drive-thru keep things moving. Staff are often praised as friendly and helpful, though at rush times waits and order mix-ups happen. One diner shared, "Hot chicken, fresh salsas, and a churro that stole the show." Cooking leans classic rather than flashy: charcoal-kissed chicken, tacos, and loaded sides that favor comfort over complexity. When the grill hits just right, the chicken and steak tacos are crowd-pleasers; a few guests report dry meat or smaller portions, so quality swings with timing. This suits folks seeking a hearty, straightforward meal more than seekers of chef-driven creativity. Families are well covered. The menu has a kids quesadilla, chicken tenders, fries, and mild tacos. Portions are generous and easy to share, and dessert churros make for an easy win. If your kiddo prefers plain flavors, stick to chicken tenders, quesadillas, and rice and beans.
At a Glance
- Flavorful grilled chicken and generous portions
- Friendly staff and clean dining room reported often
- Drive-thru delays and order accuracy issues at peaks
- Occasional cleanliness/restroom complaints during busy times
- Value best when ordering combos or multi-piece chicken meals
What Sets It Apart
- wood-fire-style grilled chicken focus
- drive-thru convenience
- self-serve salsa bar experience (policy varies)
What People Love
- Juicy grilled chicken with smoky flavor
- Addicting loaded fries and tacos
- Warm cajeta churros as a sweet finish
- Friendly team that helps with refills and salsa requests
- Clean dining area when not slammed
Points of Concern
- Drive-thru waits can exceed 20 minutes at peak times
- Order accuracy and missing items reported on large or delivery orders
- A few reports of dry meat or smaller chicken pieces
- Restroom and AC issues surfaced in isolated reviews during busy periods
Service & Dining Experience
Service StyleHybrid
Average Cost$15-20 per person
ReservationsNot required
What to Order
- Build a shareable meal: 8 PC Grilled Chicken ($18.99) + rice ($2.99) + charro beans ($2.99) + churros ($3.99).
- For a solo lunch: Regio Bowl ($9.99) plus drink; add churro if hungry.
Perfect For
- Quick weeknight takeout with shareable chicken
- Casual family meal after activities
- Late lunch with hearty portions
- Budget-friendly taco cravings
Location Insights
Area: Lively Old East Dallas corridor with mixed residential and casual dining; popular with locals and pass-through traffic.
Safety: Generally active area; occasional reports of disruptive visitors and restroom upkeep issues during busy periods.
Nearby: Near apartment clusters, small shops, and other taquerias; drive-thru draws commuters.
Oak LawnOak Lawn offers a dynamic dining scene ranging from casual eateries to upscale restaurants, attracting a mix of locals and visitors. The area is known for its walkability, friendly atmosphere, and a variety of cultural and entertainment venues.
Practical Information
Opening Hours
Monday10:00–22:00
Tuesday10:00–22:00
Wednesday10:00–22:00
Thursday10:00–22:00
Friday10:00–23:00
Saturday10:00–23:00
Sunday10:00–22:00
Available: Delivery, Takeout
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