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Ben's CookiesB+Worth Trying

Name: Ben's Cookies
Address: 114 Princes St., Edinburgh EH2 3AA, Edinburgh, United Kingdom
Rating: 4.7

114 Princes St., Edinburgh EH2 3AA · Bakery, Cafe · 4.7/5 Google (346 reviews)

Delivery · Takeout

Exceptional soft-and-gooey cookies with lots of flavors at grab-and-go prices, but service warmth varies and the tiny shop can feel cramped.

Why it gets a B+ for overall quality

Ben's Cookies delivers exceptional food quality with that signature gooey center and rich chocolate chunks that keeps customers returning for boxes. Prime Princes Street location and strong value for money make it a smart grab-and-go choice, though tight quarters during peak times and inconsistent service warmth prevent it from reaching higher territory. A beloved neighborhood favorite that excels at what it does—baking exceptional cookies—without pretension.

Restaurant Summary

Right on Princes Street, this tiny shop smells like warm butter and chocolate the moment you walk by—hard to resist after a day of shopping. The vibe is grab-and-go casual, with cases full of chunky cookies and a line that moves quickly. As one fan put it, "soft in the middle and caramelized at the edges—cookie bliss." Service feels mostly friendly, though a few guests reported curt interactions during busy moments, and the space can be pretty tight when the queue builds. The baking here leans classic comfort over flashy trends: think milk chocolate, triple chocolate, oatmeal raisin, with a few gentle twists like orange chocolate or matcha. The culinary approach is elevated traditional (innovation level 4.0): rich dough, big chocolate chunks, and that just-baked texture fans rave about. Prices stay low for the area, and multi-buy boxes make an easy giftable treat. Families will find plenty kids will actually eat—milk or white chocolate chunk are safe bets, and the cookies are big enough to share. There is no kids menu, but this is a counter shop anyway; plan to enjoy your treats on the go. Do note the shop is very small, so picking flavors with a stroller or a big group can feel crowded.

At a Glance

Outstanding soft-and-gooey texture with rich chocolate chunks
Budget-friendly pricing with attractive box deals
Prime Princes Street location ideal for grab-and-go
Small, cramped space during peak times
Service warmth can vary; a few reports of curt interactions

What Sets It Apart

fresh_baked_aroma_on_princes_street
box_deals_for_gifts
distinct_flavors_like_orange_chocolate

What People Love

The caramelized edge and soft center contrast
Classic flavors done exceptionally well
The smell of fresh bakes drawing you in
Box deals that feel like great value
Friendly staff moments that go the extra mile

Points of Concern

Space is tight; lines can make choosing feel rushed at busy times
Several reports of curt or rude staff interactions in 2024–2025
Occasional freshness inconsistency when buying near closing
Card reader hiccups reported once; bring a backup payment method if possible

Service & Dining Experience

Service StyleCounter Only Average Cost£5–£9 per person ReservationsNot required

What to Order

Start with Milk Chocolate Chunk to gauge your texture preference, then branch to Orange & Milk Chocolate or Triple Chocolate Chunk; consider a 4–7 cookie box to explore variety at a better unit price.

Perfect For

A sweet stop during shopping on Princes Street
Picking up a gift box for friends or coworkers
A quick dessert after dinner nearby
Treating kids with shareable cookies

Location Insights

Area: High-footfall retail corridor popular with shoppers and visitors; fast-paced and convenience-driven.

Safety: Well-trafficked central area with good lighting; typical big-city pickpocket awareness advised during peak hours.

Nearby: Directly on Princes Street near shops, cafes, and transport hubs; close to Waverley and major bus routes.

Princes StreetPrinces Street is Edinburgh's main shopping thoroughfare, bustling with visitors and locals alike. The dining scene here ranges from casual cafes to upscale restaurants, catering to a diverse crowd including tourists exploring the city and professionals working nearby. The atmosphere is lively and cosmopolitan, with easy access to public transport and major city attractions.

Practical Information

Opening Hours

Monday10:00–18:00 Tuesday10:00–18:00 Wednesday10:00–18:00 Thursday10:00–18:00 Friday10:00–18:00 Saturday10:00–18:00 Sunday11:00–17:30

Available: Delivery, Takeout

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