A distinctive Chinese tea and milk-tea shop with excellent, tea-forward drinks and a tiny, kiosk-style setup, but inconsistent preparation, recurring service complaints, and a review-promotion allegation merit caution.
Chayan excels with strong tea quality and aromatic bases that earn consistent praise from its loyal following, but inconsistent execution on milk-forward drinks and notable service gaps prevent a higher grade. The cramped Shaftesbury Avenue location suits quick takeaway visits better than lingering, while unusual review patterns create modest uncertainty in the overall assessment.
One caveat: Service is the clearest weakness: several detailed reviews describe unhelpful, rude, or poorly communicative interactions, although other customers report friendly and fast service.