Seemor
Haidilao Hot Pot Century City
10250 Santa Monica Blvd Ste 2610, Los Angeles, CA 90067
· Hot pot restaurant, Asian restaurant, Chinese restaurant
· 4.9/5 Google (3122 reviews)
Reservations · Delivery · Takeout
High-service, entertainment-forward Chinese hot pot with premium pricing and lively mall setting; great experience if you value service and interaction more than bargain pricing.
Restaurant Summary
Inside Westfield Century City, Haidilao delivers a hot pot experience that feels warm and bustling from the moment you check in. Servers circulate with aprons, hair ties, and warm towels, while a diner put it simply: "Service felt intuitive and genuinely kind." Expect lively energy and the occasional robot runner weaving through tables. The cooking leans traditional Chinese hot pot with elevated touches: rich tomato and spicy mala broths, fresh-cut meats and seafood, and the signature dancing noodle performance. It is not AYCE, and pricing reflects the brand’s premium, service-led format with paid sauce bar and broth charges. Ideal for groups who enjoy interactive dining and do not mind spending for comfort and polish. Families use it for birthdays and special treats. Kids often enjoy noodles, mild broths, and fruit teas, but note one parent wished for better silverware for small children. Portions are ordered a la carte, so plan kid-friendly items like dancing noodles, chicken, and veggies to keep things simple.
At a Glance
- Attentive, thoughtful service with comfort amenities
- Flavorful broths and fresh ingredients
- Entertaining dancing noodle performance
- Premium pricing with paid sauce bar and broth charges
- Peak-time waits of 60-120 minutes
What Sets It Apart
- exceptional_service_touches
- interactive_noodle_performance
- premium_hot_pot_in_luxury_mall
What People Love
- Feeling cared for by proactive staff
- Customizable sauce bar and broth pairings
- The fun noodle dance and lively vibe
- Fresh meats and seafood that cook perfectly at the table
Points of Concern
- Pricing is genuinely high (paid sauce bar and broth); expect $65-90 per person
- Waits can be long at peak times; seating order sometimes feels chaotic
- A few reports of inattentive service or front desk issues amid otherwise strong service
- Isolated food safety complaints contrasted with many positive experiences
- Review patterns show signs of potential marketing language repetition; overall authenticity still strong
Service & Dining Experience
Service StyleTable Service
Average Cost$65-90 per person
ReservationsRecommended
What to Order
- Pair a premium beef (Marinated Tenderloin $28.98) with a value cut (Boneless Short Rib $14.98) to balance cost.
- Add one seafood item (Scallops $9.98) plus Dancing Noodles ($4) for variety without overspending.
Perfect For
- Birthday celebrations and group outings
- First-timers to hot pot who want guidance
- Service-focused diners who enjoy extras and amenities
- Shoppers seeking a lively post-movie meal
Location Insights
Area: Upscale open-air mall district with office towers and luxury retail; draws shoppers, families, and groups.
Safety: Well-lit, high foot traffic, generally safe with private security typical of premium malls.
Nearby: Inside Westfield Century City near AMC, Gelson’s and luxury shops; convenient pre/post-movie dining.
Practical Information
Opening Hours
Monday11:00–23:00
Tuesday11:00–23:00
Wednesday11:00–23:00
Thursday11:00–23:00
Friday11:00–00:00
Saturday11:00–00:00
Sunday11:00–23:00
Available: Reservations, Delivery, Takeout
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