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Tony Roma'sC-?Proceed Cautiously

Name: Tony Roma's
Address: C. de Silvano, 92, Hortaleza, 28043 Madrid, Spain, Madrid, Spain
Rating: 4.6

C. de Silvano, 92, Hortaleza, 28043 Madrid, Spain · American restaurant, Grill, Delivery Restaurant · 4.6/5 Google (5006 reviews)

Reservations · Delivery · Takeout · Outdoor seating

Chain American BBQ and burgers with kid-friendly staples and low prices, but highly inconsistent service and food quality.

Why it gets a C-? for overall quality

⚠️ Review concerns: This assessment reflects moderate uncertainty due to questionable review patterns. See details in Authenticity Assessment. Tony Roma's operates as a casual chain with inconsistent execution that undermines its affordable pricing appeal. Food quality shows polarization—some praise ribs and desserts while many report cold, dry, or undercooked items—while consistency issues recur across visits, creating unpredictable dining experiences. Service varies sharply, with named servers earning praise but frequent reports of slow or inattentive staff, particularly during peak times. The grade reflects what typical diners will encounter: decent value and family-friendly comfort, but reliability concerns that prevent recommendation as a dependable choice.

Restaurant Summary

This spot delivers the chain experience: casual, family-friendly energy with ribs, burgers, and big desserts. Some servers earn shout-outs and one guest remarked, "they kept the refills coming and were all smiles." However, there are some review authenticity concerns and a noticeable split between glowing service praise and reports of long waits and cold plates. The cooking leans classic American comfort rather than creative twists: baby back ribs with fries, stacked burgers, wings, nachos, and the crowd-pleasing skillet cookie. Prices are gentle for Madrid, but execution swings from juicy and satisfying to dry or lukewarm, so expectations matter—come for value and familiarity, not destination BBQ. Families do well here. There is a kids menu (€9.95) and plenty of friendly picks like nuggets, burgers, pasta Alfredo, and onion rings. If your child has strict dietary needs, double-check allergen info at the table, as reviewers reported confusion about sauces and cross-contact for gluten.

At a Glance

Affordable mains and desserts compared to similar grills
Kid-friendly staples and dedicated kids menu
Service delays and order mix-ups recur, especially at peak times
Allergen and promotion knowledge inconsistent among staff
Creative/fusion menu - not traditional comfort food

What Sets It Apart

affordable_ribs_and_burgers
kid_menu_value
chain_familiarity

What People Love

Low prices for burgers and ribs
Skillet cookie dessert hit
Friendly servers when on form
Onion rings that satisfy the craving

Points of Concern

Service can be slow with long kitchen waits; several tables left without mains
Order accuracy and doneness vary; some cold food reports
Allergen guidance inconsistent; cross-contact risk for gluten noted by a reviewer
Review patterns show signs of potential manipulation (staff name repetition, marketing language) which may not reflect typical diner experience

Service & Dining Experience

Service StyleTable Service Average Cost€22-30 per person ReservationsRecommended

What to Order

Lean toward burgers and half racks for value; add onion rings to share; finish with the skillet cookie; verify any 2-for-1 offers at the table before ordering.

Perfect For

Casual family dinner on a budget
Group hangouts where kids want burgers and fries
Sweet-tooth stop for a skillet cookie
Quick ribs fix without premium pricing

Location Insights

Area: Residential northeast Madrid with shopping corridors; family traffic and casual dining.

Safety: Generally safe, well-lit suburban feel with steady foot traffic.

Nearby: Near housing blocks, local retail, and office parks; occasional fairgrounds/events at IFEMA reachable by car.

HortalezaThe neighborhood has a relaxed, residential atmosphere with a growing number of casual dining establishments and chain restaurants catering to local families and workers. Dining here tends to be informal and accessible, with a focus on comfort food and familiar international cuisines.

Practical Information

Opening Hours

Monday13:00–23:00 Tuesday13:00–23:00 Wednesday13:00–23:00 Thursday13:00–23:00 Friday13:00–23:30 Saturday13:00–23:30 Sunday13:00–23:00

Available: Reservations, Delivery, Takeout, Outdoor seating

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