A big, old-school dim sum hall with real strengths in classic carts and banquet-scale dining, but quality and service can swing hard; go for the experience, not perfection.
New Pacific Palace delivers solid dim sum execution with strong food quality on classic plates and a dramatic, destination-worthy setting that draws diners. However, inconsistent quality across visits and variable service attentiveness prevent a higher grade, while recurring freshness concerns and mixed execution on noodles and fried rice limit reliability. The restaurant excels as a banquet venue but struggles with consistency in everyday dining.
One caveat: Service inconsistency is the biggest recurring complaint, from slow tea refills to rude interactions.