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Ciudad de México › Polanco › Embers
EmbersB+Worth Trying
Av. Ejército Nacional Mexicano 840, Polanco, Polanco II Secc, Miguel Hidalgo, 11560 Ciudad de México, CDMX, Mexico
· Hamburger restaurant, American restaurant
· 4.6/5 Google (1382 reviews)
Reservations · Delivery · Takeout · Outdoor seating
Destination burger house in Polanco with a massive menu, free salad bar, and generally tasty patties, but service speed and billing receipts can be inconsistent.
Why it gets a B+ for overall quality
Embers delivers solid burger-house quality with strong food execution when the kitchen is on, complemented by friendly, knowledgeable service and a generous salad bar that adds value. However, inconsistent execution—ranging from juicy, well-seasoned patties to dry meat and cold fries— and unpredictable ticket times up to an hour prevent grade A territory. Best suited for groups seeking variety and casual burger indulgence rather than culinary precision.
Restaurant Summary
In polished Polanco, Embers feels warm and bustling, the kind of sit-down burger house where menus read like novels and servers chime in with tailored picks. One diner raved, "Our whole table got burgers at once, all cooked right." Expect friendly recommendations and a free salad bar that regulars treat like a bonus round. The cooking leans classic American with playful global twists: chili-cheese comforts, double-smash melty stacks, even mole and shrimp mashups. When the kitchen is on, patties land juicy and well-seasoned; on slower days, some report dry meat or lukewarm fries. It is best for folks who want variety more than culinary theatrics, and for groups who appreciate synchronized service. Families do well here thanks to kid-friendly staples like simple cheeseburgers, fries, and ice cream. The salad bar helps picky eaters assemble something familiar. No formal kids menu noted, but the vast burger lineup makes ordering easy for younger palates.
At a Glance
- Massive burger selection with free salad bar included
- Group-friendly service with synchronized plating reported
- Ticket times can reach 45-60 minutes at peak
- Intermittent issues providing receipts reported by multiple diners
- Craft beer selection may not match menu description
What Sets It Apart
- free_salad_bar_included
- extra_large_burger_menu
- group_service_coordination
What People Love
- Friendly guidance from staff to navigate the huge menu
- Juicy, melty burgers with generous bacon and cheese
- Included salad bar that adds value
- Comforting sides and nostalgic drinks
Points of Concern
- Service pace varies; be ready for long waits at busy times
- Some burgers arrive dry or fries not hot, suggesting inconsistency
- Receipt and invoicing complaints recur; request it early
- Menu mentions craft beer but several diners only found mainstream options
Service & Dining Experience
Service StyleTable Service
Average CostMXN 430-590 per person
ReservationsRecommended
What to Order
- For a lighter meal: La Nude Burger (MXN 160) plus salad bar
- For heat seekers: Spicy Chiki Burger (MXN 195)
- For seafood fans: Brugge Burger with salmon (MXN 245) or Bubba Burger with shrimp (MXN 225)
Perfect For
- Casual group dinners where everyone wants something different
- Burger hunters exploring Polanco
- Family meals without formal fuss
- Pre-movie or shopping bites nearby
Location Insights
Area: Upmarket commercial-residential district with offices, boutiques, and affluent diners; popular with visitors and locals.
Safety: Well-patrolled, high foot traffic, generally safe; typical big-city vigilance at night.
Nearby: Near Avenida Ejército Nacional shopping and offices; convenient to malls and hotels in Polanco.
PolancoPolanco offers a sophisticated dining scene with a mix of international cuisines, trendy restaurants, and gourmet burger joints. The atmosphere is upscale yet lively, attracting both locals and visitors seeking quality food and a stylish environment.
Polanco II SecciónPolanco II Sección is a well-established sub-area within Polanco characterized by luxury residences and proximity to commercial hubs, making it a popular spot for upscale casual dining and socializing.
Practical Information
Opening Hours
Monday13:00–20:00
Tuesday13:00–20:00
Wednesday13:00–20:00
Thursday13:00–20:00
Friday13:00–20:00
Saturday13:00–20:00
Sunday13:00–20:00
Available: Reservations, Delivery, Takeout, Outdoor seating
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