Reliable pre-show, family-friendly spot at The O2 with friendly service and a broad Italian-American menu; food quality is mixed and waits can be long on event nights.
Frankie & Benny's delivers a mixed but serviceable experience anchored by genuinely warm and attentive service that often elevates the visit. However, inconsistent food quality—with complaints of bland or overcooked items alongside occasional bright spots—and reliability concerns during event surges prevent a higher grade. The convenient O2 location and family-friendly setup make it a reasonable pre-show choice, but it falls short of the area's premier dining destinations.
One caveat: Inconsistent execution: some mains arrive cold or under-seasoned, especially under pressure