Reliable chain pizza spot inside The O2 with friendly staff and kid-party prowess, but service can be very slow and inconsistent on event nights.
PizzaExpress delivers solid casual dining with reliable pizza quality and genuinely warm service from standout staff members, making it a dependable choice for families and pre-show meals. However, inconsistent execution during event nights—with slow service and occasional cold or bland dishes—prevents it from reaching higher performance levels. The convenient O2 location and kid-friendly focus are genuine strengths, but the restaurant remains a solid neighborhood option rather than a destination worth planning around.
One caveat: Service delays and forgotten orders during peak times are common and frustrating