Reliable chain ribs and American comfort food in Polanco with mixed service consistency; good portions, moderate pricing, but recent complaints about service lapses and occasional food quality dips.
Tony Roma's delivers reliable casual dining with strong barbecue execution—particularly signature baby back ribs—and a convenient Masaryk location near shops and hotels. However, quality varies noticeably across visits, with reports of overcooked steaks and inconsistent sides, while service swings between warm and inattentive. Recent complaints about pricing perception and availability gaps suggest the restaurant falls short of competing with the area's more reliable neighborhood favorites.
One caveat: Occasional overcooked or undercooked items and dry ribs reported on off nights